HOW WE DO IT
The Trust and Grow Well
Operating System™
Trust sits at the center of every meaningful relationship. Around it are four essential conditions for growth — Future You, Authentic You, Connected You, and Inspired You — each strengthened by Purpose, Vision, Belonging, and Confidence.
TRUST IS SYSTEMIC
Trust In The System
Gaps in trust show up at every level of an organization. They may be at the enterprise layer, where employees have trouble connecting with strategy or direction. Sometimes it’s between functions that optimize for their own metrics, losing sight of the whole. Sometimes it’s at the team or manager layer — employees often report “leaving their manager” long before they leave the company. And at the individual level, as everyone has a role to play.
The Enterprise Trust Model
The Accelerators
Trust in Every Interaction
Trust is built moment by moment — through every conversation, decision, and action. By developing the awareness and skills to lead with trust — whether giving feedback, running meetings, making tough calls, or navigating conflict — trust becomes a reliable part of every interaction.
The Trust Formula
The Trust Forumla (Charlie Green) grows when credibility, reliability, and intimacy are high — and self-orientation is low. A simple model that exposes how trust is created.
The Human Trust Algorithm™
A repeatable process that, when applied in everyday interactions, increases trust equity — like making a deposit in a bank account.
Gracious Acts
Meaningful gestures that foster a sense of generosity and connection — deepening trust over time.
Measurement
A growth assessment that links the work to the outcomes — quantifying belonging, influence, and trust so leaders can prove progress and prioritize where to invest next.
Trust and Grow Well Accelerators™
The Language of Trust
Accelerate trust in your next interaction.
Trust is built in the language you speak, every word you choose, sentence by sentence. The Fluid Language Translator is one of our practices for putting accelerators to work in real time.
Try the Translator